Thread: Superhub How long should it take to receive a replacement for a failed Superhub?
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Old 10-12-2016, 22:15   #4
2pence
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Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
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Re: How long should it take to receive a replacement for a failed Superhub?
Quote:
Originally Posted by DamnMachine View Post
Well, it's resolved. Having reported the failed Superhub at 6am on Thursday, I received a text with the Yodel tracking number at 7.30am on Saturday, and the new box was with me by mid-day. Four different calls to Virgin support provided all kinds of mis-information, including a Yodel tracking number which was simply completely false. But I am up and running again. Total outage 52 hours.
Might be worth asking them to give you a discount for the down time. It works if you ask politely.
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