Cable Forum - View Single Post - Superhub How long should it take to receive a replacement for a failed Superhub?

DamnMachine · 04-12-2016, 08:33

Well, it's resolved. Having reported the failed Superhub at 6am on Thursday, I received a text with the Yodel tracking number at 7.30am on Saturday, and the new box was with me by mid-day. Four different calls to Virgin support provided all kinds of mis-information, including a Yodel tracking number which was simply completely false. But I am up and running again. Total outage 52 hours.

04-12-2016, 08:33	#3
DamnMachine cf.member Join Date: Jun 2004 Posts: 23	Re: How long should it take to receive a replacement for a failed Superhub? Well, it's resolved. Having reported the failed Superhub at 6am on Thursday, I received a text with the Yodel tracking number at 7.30am on Saturday, and the new box was with me by mid-day. Four different calls to Virgin support provided all kinds of mis-information, including a Yodel tracking number which was simply completely false. But I am up and running again. Total outage 52 hours.