Quote:
Originally Posted by lojelo5
Ben I was being polite with her and I also stated clearly I couldn't get to a phone hence talking to them via online chat support. I clearly stated the price as of tomorrow as well.
Now from a customer point of view I found it very unprofessional that at 1st she didn't want to answer my questions that's why I asked to be treated as a new customer. If I was a new customer then I would have clearly been sold a package at the wrong price.
I was listening and I was asking politely and giving her time to check for me.
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You weren't listening though. As an existing customer she could not deal with you but quite rightly pointed you in the right direction to have your questions answered. You decided to ignore the advice and are now complaining.
You have no cause for complaint.