Info at 21:25, Mar 29:
Hi there, a Virgin Media expert will be with you shortly.
Info at 21:25, Mar 29:
Feel free to ask Joy about our EXCLUSIVE web chat OFFERS.
Joy at 21:25, Mar 29:
Hi Jimmy! Welcome to Virgin Media!

How can I help you today?
jimmy  at 21:25, Mar 29:
hi I would like to ask a couple of questions
jimmy  at 21:26, Mar 29:
I'm currently with virgin media and have BB & Phone
jimmy at 21:26, Mar 29:
at the minute I pay £57 thats with a £9 loyalty duscount for talk more anytime and vivid 200 gamer
jimmy  at 21:26, Mar 29:
but as of tomorrow your prices change
Joy at 21:27, Mar 29:
Thank you for considering Virgin and I will be more than happy to assist you today.
jimmy at 21:27, Mar 29:
can you clarify something for me that if I have this bundle as from tomorrow it will be £50.25
Joy at 21:28, Mar 29:
As much as I want to help you whilst being part of sales team only, I will not be able to access your account details, though if you ring our customer care on 150 or 0345 454 1111, they will be more than happy to help you out.
jimmy  at 21:29, Mar 29:
you dont really need to look into my account to clarify a question
jimmy  at 21:29, Mar 29:
you can do this as if I were a new customer
Joy at 21:30, Mar 29:
I do understand Jimmy. But since you have an existing customer it's better to call our customer care hotline so you could get a better offer.
jimmy  at 21:31, Mar 29:
I'm not near a phone at the moment hence why I'm asking this question on here
jimmy  at 21:32, Mar 29:
it's not an offer I am asking for I am asking a question about the cost 2 of your services as from tomorrow
Joy at 21:33, Mar 29:
Yes Jimmy! I would love to help you however, I don't have an access to your account. It's better to call to discuss of your cost.
jimmy  at 21:33, Mar 29:
like I said you dont need my account for this question
jimmy  at 21:33, Mar 29:
the question isn't about my account it's about Virgin medias services
jimmy  at 21:34, Mar 29:
and I have already pointed out I am not near a phone hence talking via online chat support
jimmy  at 21:35, Mar 29:
If I was a new customer and I was asking the same question how would you answer me?
Joy at 21:36, Mar 29:
I do understand Jimmy. But you need to call to discuss this to you.
jimmy  at 21:36, Mar 29:
no I don't
jimmy at 21:36, Mar 29:
surely this is what online chat is for
jimmy  at 21:36, Mar 29:
you can answer a new customers question on here ...what if I didn't have a phone
Joy at 21:37, Mar 29:
I do apologise for this Jimmy. As much as I love to help however, you reach an online sales team and I don't have an access to check on this.
jimmy  at 21:39, Mar 29:
All I am asking is for you to look at something for me... how much would it cost for a new customer to have 2 services from virgin media. All I want to know is how much would it cost for vivid 200 gamer and a talk more anytime package. Now your telling me you can't help and you work for online sales now that is hard to understand.
Joy at 21:41, Mar 29:
I'm sorry, that's something I cannot tell since I don't have the right tools for existing customers. I highly recommend to contact our customer service hotline.
jimmy  at 21:41, Mar 29:
like I have said I am asking you as a new customer
Joy at 21:42, Mar 29:
I'm sorry Jimmy.
Joy at 21:44, Mar 29:
For VIVID 200 gamer with Talk More Anytime is £58 a month for 12 months.
Joy at 21:45, Mar 29:
There's an £14.99 activation fee at your first bill.
jimmy  at 21:45, Mar 29:
ok but on your own site it says different
jimmy  at 21:47, Mar 29:
it says as from the 30th March the cost of vivid 200 gamer is £42.25 that's inc line rental and with the talk anymore package that's another £8
Joy at 21:49, Mar 29:
It's £50 a month and additional £8 for Talk More Anytime.
jimmy  at 21:50, Mar 29:
no it's £42.25
jimmy  at 21:50, Mar 29:
http://www.virginmedia.com/content/virginmedia/dotcom/en/corporate/media-centre/press-releases/virgin-media-makes-ultrafast-speeds-standard-with-new-bundles.html
Joy at 21:51, Mar 29:
If you can see that on our website you can definitely get that package Jimmy.
jimmy  at 21:52, Mar 29:
I just don't understand how someone who works for virgin media sales didn't know this.
Joy at 21:54, Mar 29:
Because we have a affiliate website that gives lower a price.
jimmy  at 21:54, Mar 29:
but the price you told me was higher
Joy at 21:55, Mar 29:
Yes! But we have an affiliate website that gives a lower price.
jimmy  at 21:55, Mar 29:
so for a new customer taking this package how much would it cost?
Joy at 21:58, Mar 29:
It's £58 a month for 12 months. There's £14.99 activation fee at your first bill.
jimmy  at 21:58, Mar 29:
So that's not lower than I'm looking at on your website it's higher
Joy at 22:00, Mar 29:
But if you can see that's a lower price on our website you definitely get that package. Since we have an affiliate website.
jimmy  at 22:04, Mar 29:
Then clearly you need to use your own website which gives you the correct deals instead of using an affiiate website. With you doing this some customers will not know of the cheaper prices and your trying to sell me a package which is costing me more than actually selling me a package for the correct price your advertising it as.
Joy at 22:05, Mar 29:
That's actually a third party re-seller, Jimmy.
jimmy at 22:07, Mar 29:
right so I am talking to a virgin media sales staff who supposed to sell customers packages they are actually advertising them for. Though your telling me that you don't go through virgin media your actually selling them on behalf of virgin media via somewhere else?
Joy at 22:08, Mar 29:
No Jimmy! We give an option.
jimmy  at 22:09, Mar 29:
sorry but I have had enough of this conversation I just feel as though I could have been sold a package for more than what your clearly advertising it for. goodbye