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gus0898uk · 22-03-2017, 15:02

My bills are going up because a 6 month promotion finishes this month, although I cannot remember the CSA originally saying the promotion was only for 6 months.

So I rang 150 from my landline whilst going through all the press 1 etc an activated voice said 'lets have a look what deals you are eligible 4, I see your £3 promotion is finishing, if you would like to extend it press 1' (or whatever)

I thought that I would rather talk to a person, a decent Geordie guy but he had a look at my account and told me he couldn't offer me anything at all.

A couple of hours later I returned to the 150 service and the offer option had been removed.
Although I cannot leave VM until September I may give them another call because I have no recollection of being told the promotion was for only 6 months.
I am not very happy at all about this Virgin Skullduggery.

22-03-2017, 15:02	#1
gus0898uk cf.addict Join Date: Jun 2007 Posts: 114	Promotion finishing My bills are going up because a 6 month promotion finishes this month, although I cannot remember the CSA originally saying the promotion was only for 6 months. So I rang 150 from my landline whilst going through all the press 1 etc an activated voice said 'lets have a look what deals you are eligible 4, I see your £3 promotion is finishing, if you would like to extend it press 1' (or whatever) I thought that I would rather talk to a person, a decent Geordie guy but he had a look at my account and told me he couldn't offer me anything at all. A couple of hours later I returned to the 150 service and the offer option had been removed. Although I cannot leave VM until September I may give them another call because I have no recollection of being told the promotion was for only 6 months. I am not very happy at all about this Virgin Skullduggery.