Quote:
Originally Posted by Sephiroth
Plenty of humping there (in conjunction with your avatar), Kush!
None in RG41.
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=D
Quote:
Originally Posted by qasdfdsaq
To be honest it'll probably take BT longer to install Infinity than it takes VM to sort out this debacle.
---------- Post added at 12:19 ---------- Previous post was at 12:18 ----------
Their core network has hundreds, if not thousands of sections. To be fair it's probably been flagged up somewhere, but we all know how good VM are at getting departments to talk to each other...
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Actually the system Virgin uses to communicate between departments is one of the better tools they have. The problem is that certain departments utterly refuse to believe that they have an issue. I'm sure
someone has tried to raise this as an issue, only to have it punted back to them as an NFF. This always happens with degraded service, because it
is working after all.
I remember having full on arguments with CNMC (Who I believe don't exist anymore) about what priority a ticket should be. The difference in priorities will dictate how long until it's fixed - the difference between hours or days.
Degraded service has the lowest priority because people are still
getting a service, but at what point would you say the service has degraded so much that it may as well not be a service at all? You'd think that'd be when you can't use your connection for its intended purpose (gaming, streaming, etc.) but oh no, according to some folks if the connection is intermittent and it takes 3mins to load google, it's still a working service.
It didn't help that their bonus system was based around how quickly they got things fixed. Lower priorities gave them longer fix times so they'd use any excuse they could think of to keep priority as low as possible.