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Old 31-07-2010, 11:33   #3
Digital Fanatic
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Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Free Line Rental?

Quote:
Originally Posted by DrXerox View Post
Has or does anyone have a package with VM that includes free line rental?

I noticed on this month bill that line rental has gone up from £11 to £11.99.
On all my previous bills I had line rental £11, then line rental discount -£11.

On this months bill the discount is missing.

I rang CS who tell me that the discount was for a second phone line that I used to have.
The second line was years ago and was used for dial up internet before broadband was available. I gave up that second line years ago when I went onto broadband.

CS say that that discount has now finished.

So are they correct or should I still get free line rental as it was part of my original deal?
Everyone has to pay line rental, only staff get it free. So you've had a few years of under-payment.

If it was the other way around, you might be asking for a refund
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