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Re: Really rubbish connection. India says everything's ok
I suspect that its not VM who are making them stick ridigly to their script, but the company that directly employs them. IE. the call center. Unless ofc the call centers are directly owned by VM.
My main objection to the offshore call centers, is quite simply that I can hardly understand a word they say due their accents. Their accents coupled with my hearing difficulties does not make for an overly pleasant experience.
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