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Vicki · 08-03-2012, 09:10

If only every was as happy...Taken from November..

Ofcom survey Ofcom's latest customer satisfaction report is out and it doesn't look good for Virgin Media, which languished at the bottom of two lists representing its core business.

The communications watchdog placed the telco in last place for landlines and pay TV. Meanwhile, it was second worst in the fixed broadband stakes, where TalkTalk took the bottom spot.

Virgin Media received a 57 per cent satisfaction rating from its broadband customers, while TalkTalk – seen similarly dragging its sorry arse in July this year – ranked just 2 per cent worse than VM, according to 3,000 punters interviewed (PDF) by Ofcom.

Likewise, BT scored a 57 per cent rating for customer satisfaction with its broadband offering.

"Overall satisfaction with customer service remained lower in the fixed broadband (58 per cent) and landline (61 per cent) markets compared to pay TV (68 per cent) and mobile (69 per cent)," noted the regulator, which published its findings this morning.

Ofcom said BSkyB came out on top with its landline (74 per cent), broadband (64 per cent) and pay TV services (70 per cent).

"Satisfaction with Sky’s customer service was significantly above average, with customers particularly pleased that advisers took their questions or issues seriously, were willing to help resolve issues, and offered a goodwill payment or compensation," said the regulator.

TalkTalk, meanwhile, has clearly taken heed of its record £3m fine for bogus billing that the regulator meted out to the telco in August this year.

"Dissatisfaction with TalkTalk’s customer service for complaints handling fell by 22 percentage points and ratings have also improved in many other areas of customer service since February 2011," Ofcom said.

08-03-2012, 09:10	#27
Vicki Permanently Banned Join Date: Feb 2012 Posts: 40	Re: I love TiVo If only every was as happy...Taken from November.. Ofcom survey Ofcom's latest customer satisfaction report is out and it doesn't look good for Virgin Media, which languished at the bottom of two lists representing its core business. The communications watchdog placed the telco in last place for landlines and pay TV. Meanwhile, it was second worst in the fixed broadband stakes, where TalkTalk took the bottom spot. Virgin Media received a 57 per cent satisfaction rating from its broadband customers, while TalkTalk – seen similarly dragging its sorry arse in July this year – ranked just 2 per cent worse than VM, according to 3,000 punters interviewed (PDF) by Ofcom. Likewise, BT scored a 57 per cent rating for customer satisfaction with its broadband offering. "Overall satisfaction with customer service remained lower in the fixed broadband (58 per cent) and landline (61 per cent) markets compared to pay TV (68 per cent) and mobile (69 per cent)," noted the regulator, which published its findings this morning. Ofcom said BSkyB came out on top with its landline (74 per cent), broadband (64 per cent) and pay TV services (70 per cent). "Satisfaction with Sky’s customer service was significantly above average, with customers particularly pleased that advisers took their questions or issues seriously, were willing to help resolve issues, and offered a goodwill payment or compensation," said the regulator. TalkTalk, meanwhile, has clearly taken heed of its record £3m fine for bogus billing that the regulator meted out to the telco in August this year. "Dissatisfaction with TalkTalk’s customer service for complaints handling fell by 22 percentage points and ratings have also improved in many other areas of customer service since February 2011," Ofcom said.