Thread: Probably the ugliest equipment and install I have ever seen
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Old 14-04-2011, 10:44   #61
carlwaring
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carlwaring has reached the bronze age
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Re: Probably the ugliest equipment and install I have ever seen
Quote:
Originally Posted by Jason1975 View Post
Wow, 20 days is crazy. I can see yout point if it were a general enquiry helpline. The number I called though was specifically for installation problems, so I assume this is all they take care of.
Yes, the point is that they're not dealing with so many that they can't send out initial responses in less than five days; more that they're doing other stuff, like working on other complaints, as well!

So five days for an initial response is fine.
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