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As far as I am aware, they were investigating it further with their fraud dept because is was a much larger problem than they had originally thought, and couldn't give out too many details because they didn't want the people doing the scam, knowing that virgin were onto them etc etc
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haha sound like classic fob off to me.
Eyeofthetiger were all these calls while you were on holiday (ie none before and/or none afterwards) and were they all premium rate numbers?