Quote:
Originally Posted by Kushan
They had activation problems with the original TiVo rollout. From what I recall from the briefing we were given (It was like 5 years ago now, so forgive me if the details are off), it's something to do with how the box gets activated with both Virgin (like any CPE) and Tivo themselves. Effectively, if it doesn't get activated correctly on one of the two systems, the box bricked itself or something daft like that.
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It was the most annoying problem during my time with Virgin that they never listen to what people are saying and fix their problems. I was reading about Sir Richard Branson just in the last few days saying how he attributes all of his success to listening more than speaking. Just sad to me, that this hadn't applied to Virgin tv.
Incidentally I had a similar problem with activation not working with my new Hub 3.0 just a couple of weeks ago. That took hours to resolve.