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Old 22-10-2017, 08:04   #34
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 10,224
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Ah rip-off Britain. One of my favourite shows of how the gullible public don't know what they are doing.

Some key facts are absent from the story which I'd like to know. Notably what did the £8 relate to, when was said product taken out, under what terms and for what purpose? Did he notify to cancel? If so, when and why didn't he check his bill at that time?

I guess we will never know. However the current mindset is that companies are wrong and the public wh don't read terms and conditions are automatically mis-sold. The news article recently about people outside the minimum term of mobile contracts still paying full price a classic example. If someone hasn't set a reminder or doesn't log in to find out when they can upgrade or switch to SIM only that is their own fault.
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