Hello,
Recently, I've suddenly started getting intermittent internet connectivity. I'm losing packets, internet traffic is incredibly slow (likely due to having to continually repeat transmission) and I'm not sure what to do next.
This is over wired, so wireless is not a factor. The superhub is acting as a modem and has a router plugged in, the computer is plugged into the router. No issues have occured before.
For example, pinging google gets the following results:
Code:
Pinging google.com [173.194.41.142] with 32 bytes of data:
Reply from 173.194.41.142: bytes=32 time=23ms TTL=55
Reply from 173.194.41.142: bytes=32 time=28ms TTL=55
Request timed out.
Reply from 173.194.41.142: bytes=32 time=20ms TTL=55
Request timed out.
Reply from 173.194.41.142: bytes=32 time=34ms TTL=55
Request timed out.
Reply from 173.194.41.142: bytes=32 time=19ms TTL=55
As you can see, 3 out of 8 timed out, which isn't brilliant!
Power levels from the superhub show:
Code:
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 176 55616000 Kbits/sec 291000000 Hz 2.4 dBmV 42.0 dB Hybrid
Locked QAM256 177 55616000 Kbits/sec 299000000 Hz 1.4 dBmV 40.8 dB Hybrid
Locked QAM256 178 55616000 Kbits/sec 307000000 Hz 1.2 dBmV 41.0 dB Hybrid
Locked QAM256 179 55616000 Kbits/sec 315000000 Hz -0.3 dBmV 37.2 dB Hybrid
Locked QAM256 180 55616000 Kbits/sec 323000000 Hz 0.8 dBmV 42.1 dB Hybrid
-------
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 58 20480 Kbits/sec 35800000 Hz 48.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
I believe it's also a side effect, but when this problem started, certain TV channels on the V+ box have started going pixelated and breaking up as well :-(
Does anyone have any ideas on how to proceed?