Quote:
Originally Posted by alwaysabear
Den I hope you are right, however, it will be to late for some, they are already leaving. If you are right Den, VM have badly managed this and customers who may well have stayed if there had been something new for them will have gone and VM will have lost revenue over poor marketing and communication again.  |
But remember for those that leave many will join as was shown by 50,000 Sky customers deserting Sky and opting for the TiVo service.
There's been a 19% increase in proportion of Sky customers taking Virgin TV
40% of those said they wanted TiVo
Over half of TiVo customers recommend to friends/family
TiVo customers rate product 19% higher than comparable TV customers (NPS survey)
Attracting Sky switchers – 55% of TiVo new adds were from Sky