Thread: Is Vodafone's Business Customer Service getting worse?
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Old 15-03-2012, 21:38   #3
gazzae
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Re: Is Vodafone's Business Customer Service getting worse?
Quote:
Originally Posted by Russ View Post
I'd rather a company treat all its customers well, regardless of who they are.
Thats the way of the world.
In work I can speak to a person from Vodafone usually within 20 seconds of picking up the phone.

If i call about my personal phone I'm lucky to get through the first IVR menu in 20 seconds.

The difference? My monthly spend - £25. Approx monthly spend at work £100k
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