Quote:
Originally Posted by Sephiroth
So, Blair, you're on 152 meg and the SH1 is not an appropriate device for the top tier. It'll handle the 152 meg, but you could ring retentions, tell them about your woes, thinking of leaving but if they send you a SH2ac and your circuit holds up, you'll think again.
Be firm and polite with them - there should be a result. It may not cure the problem, but at least you'll have a reasonably good modem/router instead of that wretched SH1.
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I spoke to online help this morning I have another tech coming tomorrow they said its classed as an upgrade and therefore I would need to pay £20 for the SH2