Quote:
Originally Posted by Tim Deegan
The basics of business are that simple. You provide a service that there is demand for, at a competitive price, with excellent customer service, then in theory you should do well.
If your competition does the same, then you need to do something to make your business stand out from the others.
If VMB provide a poor customer service (especially for new customers), then they will have no incentive to use their services. And this is where the downhill spiral starts.
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Nope, you'll find instead that the SMB's are low priority as their main services are pointed towards medium/large enterprises.. They'll eventually catch up on the website and in the mean time the new packages can be matched by very few ISP's providing an SMB service.