Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Taf · 26-04-2017, 11:54

My ongoing fault keeps plodding on, and they know where it is and that many are affected by it. But all I get are letters from Swansea telling me that someone will call "in a couple of days" but no-one ever does.

Even the VM bods on their forum have been unable to get more info or a fix date. Somehow I have been lumped-in with a fault number I cannot trace (F005230351) that keeps getting fix dates drifting further into the future.

And now the latest letter from Swansea recommends that I take it up with an arbitration service?

26-04-2017, 11:54	#409
Taf cf.mega poster Join Date: Jun 2003 Location: Kairdiff-by-the-sea Age: 68 Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo Posts: 9,805	Re: Virgin Media Customer Service- Your Personal Experience My ongoing fault keeps plodding on, and they know where it is and that many are affected by it. But all I get are letters from Swansea telling me that someone will call "in a couple of days" but no-one ever does. Even the VM bods on their forum have been unable to get more info or a fix date. Somehow I have been lumped-in with a fault number I cannot trace (F005230351) that keeps getting fix dates drifting further into the future. And now the latest letter from Swansea recommends that I take it up with an arbitration service?