Cable Forum - View Single Post - NTL "Customer" support

OL1V3R · 08-01-2006, 11:31

Its a shame really. NTL offer fantastic service, its just when something goes wrong or when you need to change something that it goes downhill.

We moved house recently, and we use the telephone number in the old house for business calls, so its very important we kept the number. Anyway- My mother made sure that we could keep the number, called NTL twice to confirm it, they said yes, for sure.

We move house, order telephone to be installed.. "Sorry, you're in a different exchange, we cant" .. Okay, fair enough its in a different exchange, but again why wasnt this checked beforehand? Its quite inconvenient.

08-01-2006, 11:31	#6
OL1V3R Inactive Join Date: Apr 2004 Location: Portsmouth Age: 35 Services: TV, 2mb Broadband, Telephone. Posts: 28	Re: NTL "Customer" support - 10Meg performance drop :/ Its a shame really. NTL offer fantastic service, its just when something goes wrong or when you need to change something that it goes downhill. We moved house recently, and we use the telephone number in the old house for business calls, so its very important we kept the number. Anyway- My mother made sure that we could keep the number, called NTL twice to confirm it, they said yes, for sure. We move house, order telephone to be installed.. "Sorry, you're in a different exchange, we cant" .. Okay, fair enough its in a different exchange, but again why wasnt this checked beforehand? Its quite inconvenient.