Thread: Nightmare
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Old 14-04-2011, 18:03   #2
MovedGoalPosts
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Re: Nightmare

Whether the contractor likes it or not they will have a liability. They should also carry Public Liability Insurance to cover them selves for this type of incident. Regretably though they try to wiggle and often put the blame on the bloke on the ground who yes it may have been his fault for doing something wrong, but it is the contractor's responsibility to ensure it is dealt with correctly.

But in fact your contract for the install is with Virgin Media, not their installation subcontractor. Thus it is from Virgin Media that you have a claim and VM need to take that seriously.

Cable Forum does have a method of escalating serious issues to VM which can cut through some of the red tape. If you wish me to do this, please send me a PM with your customer name, address and a daytime contact phone number.

On a final note, if the property was as flooded by this as you intimate then you need to ensure it is properly dried out. That will be more than just replacing a bit of plaster and wooden flooring. Any floor screed will have absorbed moisture that could tak e some time to dry, even if dehumidifier drier kit is used. Again if a wall is affected by damp that can take days if not weeks to dry and new plaster will only cover over the damp that can come back. You may need some proper advice rather than accepting the "cut our costs" approach to reinstatement.
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