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adzzzbatch · 11-06-2012, 11:53

We have just recieved a big bill from VM for £209.27 and I just wanted to get a bit of advice before I ring them up.

Last month we upgraded to the VIP package in order to get Sky Movies added to our channels. (We already had a TiVo + a V+ Box, TV Xl, Sky Sports HD, Phone XL and 60Mb BB) The lady told me on the phone that it will only cost us £3.50 a month extra to sign up to VIP and get an extra TiVo box and to have the broadband upgraded to 100Mb. I thought great! until now when recieving this bill for £209.27 which is about £100 more than what we normally pay a month give a take a few pounds. I will say included in that bill is the £50 install fee for the extra TiVo, but still makes the bill much higher than the cost I was told it was going to be when I signed us up.

So is there anything I need to be armed with before I ring up customer services?

11-06-2012, 11:53	#1
adzzzbatch Inactive Join Date: Feb 2010 Location: Peterborough Services: Full House XL TV, SkySports HD, VM TiVo 500Gb, TiVo 1Tb, VHD Box. 200Mb BB, Talk More Anytime Phone Posts: 187	Help With Huge Bill Please We have just recieved a big bill from VM for £209.27 and I just wanted to get a bit of advice before I ring them up. Last month we upgraded to the VIP package in order to get Sky Movies added to our channels. (We already had a TiVo + a V+ Box, TV Xl, Sky Sports HD, Phone XL and 60Mb BB) The lady told me on the phone that it will only cost us £3.50 a month extra to sign up to VIP and get an extra TiVo box and to have the broadband upgraded to 100Mb. I thought great! until now when recieving this bill for £209.27 which is about £100 more than what we normally pay a month give a take a few pounds. I will say included in that bill is the £50 install fee for the extra TiVo, but still makes the bill much higher than the cost I was told it was going to be when I signed us up. So is there anything I need to be armed with before I ring up customer services?