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RichardCoulter · 04-12-2016, 08:57

Well, after being erroneously told that there was a 30 day window in which to transfer data across, it turns out that my suspicions were correct and that it's only 14 days.

After being led a merry dance for a fortnight, I was told that it's TiVo who hold the data and that they had wiped it.

I received a credit to my account for the inconvenience etc.

The lesson to be learnt is to make your own record if upgrading to a V6, it's going to be a pain inputting them all again, but at least you won't miss any programmes like me

I'm currently waiting for VM to get back to me to explain if it's a general thing that upgrading will often result in lost data, or something peculiar to my account.

04-12-2016, 08:57	#37
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,071	Re: Copying settings from failed box Well, after being erroneously told that there was a 30 day window in which to transfer data across, it turns out that my suspicions were correct and that it's only 14 days. After being led a merry dance for a fortnight, I was told that it's TiVo who hold the data and that they had wiped it. I received a credit to my account for the inconvenience etc. The lesson to be learnt is to make your own record if upgrading to a V6, it's going to be a pain inputting them all again, but at least you won't miss any programmes like me I'm currently waiting for VM to get back to me to explain if it's a general thing that upgrading will often result in lost data, or something peculiar to my account.