I was sent a message to my mobile phone to update work on my landline - it has been fixed it told me. But it is still out of order. I rang 150 from another Virgin phone and was told to wait 20 minutes to make an appointment with an engineer, at the end of 20 minutes the line went silent.
On 'My Virgin Media' it indicated that 'status' was ok. I'm baffled.
I am an old man of 81 living alone - so it is obvious that I am a person who needs the phone to communicate.