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Old 21-04-2017, 12:49   #7
japitts
cf.geek
 
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
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Re: Outage TW7 - No TV Etc

After a couple of specific instances of trying to report OnDemand faults to offshore-CS, it's become quite obvious they have no hands-on experience of using VM services...I can't imagine why.

To call them script-reading robots, is to put it politely. But.... they're cheap, and on every measurable scale that VM's accountants can probably see, they're ticking the boxes.
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