[Stephen]

I would not call them rude, they were correct in that they need to speak to the account holder for data protection and security reasons. That is normal when calling any company, unless you are a named contact on the account.

VM have plenty of UK customer service. There are two big call centres in Scotland but you have to call at certain times of the day to make sure you speak to them.

In fact I am sure you have been told this before in another rant about CS not helping when you called about your mum's account.