Cable Forum - View Single Post - Just a moan about moving house and getting installed

djmagnifique · 05-09-2014, 20:46

I remember a few years ago when I moved house (2006) the engineer was surprised that I had brought the equipment with me from my old address. The engineer couldn't use my old tv box (think it was a Samsung 2100) and fitted a newer one (Samsung 2110) but did use the modem. When I connected the pc up the internet didn't work so had to call up and they added the modem to my address but something went wrong and I didn't get charged for the internet for nearly two years even though I rang up a few times and told them they said I was being charged correctly.

A few days after the install I got a call saying that they were going to collect the old equipment from my old address, when I told them that I had moved they were surprised and asked if they could get access to my old address to get the equipment, they were even more surprised that the engineer had taken my old tv box away.

05-09-2014, 20:46	#2
djmagnifique cf.geek Join Date: Jan 2006 Location: Thornaby Age: 49 Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband Posts: 791	Re: Just a moan about moving house and getting installed I remember a few years ago when I moved house (2006) the engineer was surprised that I had brought the equipment with me from my old address. The engineer couldn't use my old tv box (think it was a Samsung 2100) and fitted a newer one (Samsung 2110) but did use the modem. When I connected the pc up the internet didn't work so had to call up and they added the modem to my address but something went wrong and I didn't get charged for the internet for nearly two years even though I rang up a few times and told them they said I was being charged correctly. A few days after the install I got a call saying that they were going to collect the old equipment from my old address, when I told them that I had moved they were surprised and asked if they could get access to my old address to get the equipment, they were even more surprised that the engineer had taken my old tv box away.