Quote:
Originally Posted by Digital Fanatic
You booking a tech alerts the Outage Team to possible issues. They monitor and if they see a group of customers on the same part of the network with similar faults, then they will call out a network engineer to take a look locally.
|
Thanks guessed it was along those lines. Really do not want to waste peoples time. Would they know its up and running again? If so will the still want to send a tech out?