Virgin Business Useless
Hi,
I'm new here, so apologies the first post is a rant. I've been a domestic Virgin customer going back to the days of Telewest.
I recently rang there business customer service (ha!) for information on costs etc for business lines.
The first call was answered by the most disinterested person I could imagine. He gave me some very brief pricing details.
The second call was met with someone who sounded interested & who emailed me a very brief email with the most basic pricing possible on. I emailed him back asking for further information, only to receive no reply at all.
So I then go onto the website and email them (a response in 48 hours it says!) - diddly squat, zilch, nothing!
Do Virgin really have a business service because they will be losing a lot of valuable custom given the customer service experience I have (not) received.
Any way rant over and to end on a positive, I'm a very happy domestic customer.
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