Quote:
Originally Posted by MrB
I have been calling every few days but the automated message had gone after being there at the start of last month  . The discount has now expired this week - I called today and the discount message was there again, so I quickly accepted it - that's another £3 off my monthly bill for 6 months  . |
But did you get your e-mail confirming it ? I've had nothing and spoken to 3 people in retentions about it, first told me wait another 48 hours, 2nd said wait another week, third said it could take up to ten days....fully expecting the next person to ask me to wait 6 months.
Ironically the whole point of the automation is to reduce the calls to people in CS.