Quote:
Originally Posted by greeninferno
I've never done that so there is no password.
if its genuine they should know that looking at the screen.
if there is no password and they are asking for one they either are not genuine or don't know what they're doing.
When i phone Virgin i use the postcode/how do you pay etc. to verify who i am.
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Which is the exact route they will go, why are you disputing what the other person was asked then, plus a Customer Verification Password can be put on your account at any time after you clear DPA, job done.