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David H · 25-02-2015, 18:40

I actually feel as if I have been burgled today, as I got a message from Virgin telling me they had charged me (within my free call package) 50p a minute because I'd called a local rate 0345 number.

I am not going to let this one lie. BT brought out the 03 series specifically to save callers from 08 premium rate calls, and LBC changed their 0845 number (10p per minute on average) to 0345 and I changed accordingly. The Freestyle tariff (like BT) now don't charge for 0845 numbers but as LBC changed their number I assumed (as it was advertised) that they were local rate.

I am going to kick up a serious stink here, anyone else on board?

Update, I just spoke to the operator who informed me 08-numbers were not included either, but when I checked the itemised bill hidden in the depths it apparently let me off the 0345 number.

Any answers as I am now extremely confused.

25-02-2015, 18:40	#41
David H cf.member Join Date: Jun 2010 Location: London Services: Virgin XL TV, 100 meg broadband Posts: 86	Re: VM's new Freestyle tariffs!! I actually feel as if I have been burgled today, as I got a message from Virgin telling me they had charged me (within my free call package) 50p a minute because I'd called a local rate 0345 number. I am not going to let this one lie. BT brought out the 03 series specifically to save callers from 08 premium rate calls, and LBC changed their 0845 number (10p per minute on average) to 0345 and I changed accordingly. The Freestyle tariff (like BT) now don't charge for 0845 numbers but as LBC changed their number I assumed (as it was advertised) that they were local rate. I am going to kick up a serious stink here, anyone else on board? Update, I just spoke to the operator who informed me 08-numbers were not included either, but when I checked the itemised bill hidden in the depths it apparently let me off the 0345 number. Any answers as I am now extremely confused.