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BenMcr · 27-02-2012, 10:47

If she hasn't told you of the new 12 month term on the phone, then the agent hasn't done their job right.

You would be able to cancel the new contract without losing your broadband, as the change is the Spotify offer rather than the broadband itself

27-02-2012, 10:47	#4
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: New contract? If she hasn't told you of the new 12 month term on the phone, then the agent hasn't done their job right. You would be able to cancel the new contract without losing your broadband, as the change is the Spotify offer rather than the broadband itself __________________ I work for Virgin Media but all views are my own.