Cable Forum - View Single Post

AaronCooper · 27-02-2012, 10:01

I inquired about the price rises on my 30mb broadband as i was already paying higher than customers who sign up now.

Anyhow the women said she can't do anything about the price increases and said she will put 6-month free spotify on my account for the inconvenience.

Then to my amaze, i get a letter from virgin saying welcome to your new contract, you have 7 days to opt-out.

So what it looks like is the woman has tried to lock me into a new 12 month contract even though she didn't mention any of this on the phone and was portrayed as she was helping ease the pain of the price increases by giving me a free gift.

Any tips on what to do? If i cancel will i lose my internet? Ugh, flipping virgin!

27-02-2012, 10:01	#1
AaronCooper Inactive Join Date: Mar 2011 Posts: 135	New contract? I inquired about the price rises on my 30mb broadband as i was already paying higher than customers who sign up now. Anyhow the women said she can't do anything about the price increases and said she will put 6-month free spotify on my account for the inconvenience. Then to my amaze, i get a letter from virgin saying welcome to your new contract, you have 7 days to opt-out. So what it looks like is the woman has tried to lock me into a new 12 month contract even though she didn't mention any of this on the phone and was portrayed as she was helping ease the pain of the price increases by giving me a free gift. Any tips on what to do? If i cancel will i lose my internet? Ugh, flipping virgin!