Bit of an update, had a reply from the VM forum staff with regards to an issue with SNR and FECS.
Quote:
Hi Jon22,
Many thanks for getting in touch, I am sorry to see you have continued to have trouble with your connection.
I have taken a look and it seems there is an issue with SNR and FECS (noise on the line) I have raised this to networks to investigate further.
I have also made a note on the account to advise of this so the complaints team can see that this has been done.
I will let you know once I know more.
All the best
Hi Jon22,
Just a quick update a fault has been raised ref F005840594, the current review date is 27/12/2017.
I will note this on the account for the complaints team.
Take care.
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I guess this is upstream SNR. Wonder if it’s related to a bit of an issue earlier on which required a reboot.
