Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

snazzy · 20-10-2007, 23:33

I have to say, since virgin took over it's been the worse I have known any company ever. I am 45 years old, and I have never dealt with such poorly trained and badly informed staff. It is clear that each department does not share information.

I thought Virgin were are great company, and maybe they took over something that was already going sour, but do me a favour please. 25p per min tech support plus 10p connection charge when it's your fault! something wrong there. Something very wrong. Also it would be a great help if I could actually understand what the person on the other end of the line was saying. Maybe it is English, but that accent is so thick, I feel i may as well be talking about what to order to eat.

When the support was in Wales it was fantastic, why has it been changed to this ramshackle of an excuse?

20-10-2007, 23:33	#117
snazzy Inactive Join Date: Oct 2007 Location: Manchester Age: 62 Services: BB/TV/Phone Posts: 204	Re: Virgin Media Customer Service- Your Personal Experience I have to say, since virgin took over it's been the worse I have known any company ever. I am 45 years old, and I have never dealt with such poorly trained and badly informed staff. It is clear that each department does not share information. I thought Virgin were are great company, and maybe they took over something that was already going sour, but do me a favour please. 25p per min tech support plus 10p connection charge when it's your fault! something wrong there. Something very wrong. Also it would be a great help if I could actually understand what the person on the other end of the line was saying. Maybe it is English, but that accent is so thick, I feel i may as well be talking about what to order to eat. When the support was in Wales it was fantastic, why has it been changed to this ramshackle of an excuse?