Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

ajwwood · 24-09-2007, 15:31

I had had about 6 months of issues regarding daily dropped broadband connections and connection errors with On demand. I had a total of 7 engineers out, the 6th engineer called after I had to write to the CEO's office and complain as "Ryan" from complaints just loved sending standard text letters back thanking me for my complaint letters. That engineers diagnosed a REPULL was needed which was done by the 7th engineer which has cured my problems. Why this wasn't spotted earlier by the Agents on the desk or more importantly the engineers I don't know. I even had the STB and modem changed by them, seems that was just a throw away fix. Frustration? ...tell me about it!
A.

24-09-2007, 15:31	#111
ajwwood Inactive Join Date: Aug 2007 Posts: 4	Re: Virgin Media Customer Service- Your Personal Experience I had had about 6 months of issues regarding daily dropped broadband connections and connection errors with On demand. I had a total of 7 engineers out, the 6th engineer called after I had to write to the CEO's office and complain as "Ryan" from complaints just loved sending standard text letters back thanking me for my complaint letters. That engineers diagnosed a REPULL was needed which was done by the 7th engineer which has cured my problems. Why this wasn't spotted earlier by the Agents on the desk or more importantly the engineers I don't know. I even had the STB and modem changed by them, seems that was just a throw away fix. Frustration? ...tell me about it! A.