Quote:
Originally Posted by Jameseh
You've had one bad experience then named the thread "Vm engineers are a pain".
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Whilst I agree the thread title is a bit harsh, I hope the problem can be resolved. Nothing worse than looking forward to a service and it doesn't work.
I've got faith that the guys at Virgin will sort this out for your mother-in-law Arthur. Maybe if you give the full story one of our kind Virgin employees here might be able to escalate the matter for you?