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Dingbat · 14-11-2017, 01:11

Had a fault on my Hub 3.0 the other day which meant I lost all Ethernet connections.

While reporting it, the VM agent decided to send me a replacement. Two days later, Yodel delivered TWO new hubs.

I opened one box and while going through the phone-based hub activation procedure, I ended up speaking to VM again. I mentioned that I had been sent two hubs and asked what to do. The reply was not to bother sending the one in the unopened box back as it would just be scrapped, as they do with all returns (!) and to keep it as a spare.

Seems a bit wasteful.

14-11-2017, 01:11	#1
Dingbat cf.member Join Date: Oct 2003 Location: Nottingham Posts: 98	Got a spare Hub 3.0 Had a fault on my Hub 3.0 the other day which meant I lost all Ethernet connections. While reporting it, the VM agent decided to send me a replacement. Two days later, Yodel delivered TWO new hubs. I opened one box and while going through the phone-based hub activation procedure, I ended up speaking to VM again. I mentioned that I had been sent two hubs and asked what to do. The reply was not to bother sending the one in the unopened box back as it would just be scrapped, as they do with all returns (!) and to keep it as a spare. Seems a bit wasteful.