Cable Forum - View Single Post - Moved house and told I can't have a local phone number!

BenMcr · 03-08-2011, 21:16

If it should definately be 01505 where you live you need to get Customer Services to check with a department called 'Central House Files'. They should be able to verify which area code the address should be attached to and change if needs be

Customer Services just trying to change the number may not help as the system will only offer the area code it thinks it should be, not what it actually should be

It's better to do it during the day as that's when the House File team are open for Customer Services to talk to

03-08-2011, 21:16	#2
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Moved house and told I can't have a local phone number! If it should definately be 01505 where you live you need to get Customer Services to check with a department called 'Central House Files'. They should be able to verify which area code the address should be attached to and change if needs be Customer Services just trying to change the number may not help as the system will only offer the area code it thinks it should be, not what it actually should be It's better to do it during the day as that's when the House File team are open for Customer Services to talk to __________________ I work for Virgin Media but all views are my own.