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Old 24-10-2017, 09:22   #75
OLD BOY
Rise above the players
 
Join Date: Mar 2008
Location: Wokingham
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Re: Are VM frontline staff now discouraged from escalating customer issues?

Quote:
Originally Posted by 007stuart View Post
Well it took a while to get there, thanks for clearing that point up. I will leave it for others to decide if demanding more than what was due under the T&C's was reasonable.

Moving on

I believe that your question has been essentially answered by past posts but, nevertheless, i'll succinctly answer your question. Is this not a rather patronising response? I do hope you didn't adopt that attitude when you were speaking with the call handler, and that reminds me, can you now answer my second question. Was your initial contact made with an onshore or offshore call centre?

Regards
Thank you, Stuart, for getting to the bottom of this. Clearly, the call centre person was refusing to escalate Richard's case because she had offered him the appropriate compensation for loss of service, as laid down by the terms and conditions of use.

Richard being Richard, he always wants more and he goes on and on and on until he gets what he wants. Then, in total exasperation with him, they give him more to get rid of him and then he claims VM 'agreed' with him. This encourages him to do the same again the next time he finds a reason to kick off.

I'm done with this thread now and I suggest we all walk away. A lot of us I think have been irritated by this and someone's going to say something inappropriate soon if it this discussion carries on.
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