Re: Are VM frontline staff now discouraged from escalating customer issues?
I believe that you have been deliberately obtuse and are now being pedantic and vexatious.
I doubt that others care to the ridiculous extent that you do either. VM believed that I had a case and, in essence, that's all that matters.
Last edited by Paul M; 23-10-2017 at 23:51.
Reason: Unnecessary comment removed.
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