Quote:
Originally Posted by RichardCoulter
I expected more than just the amount of the cost of the service lost because of the inconvenience and problems it caused.
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Well it took a while to get there, thanks for clearing that point up. I will leave it for others to decide if demanding more than what was due under the T&C's was reasonable.
Moving on
I believe that your question has been essentially answered by past posts but, nevertheless, i'll succinctly answer your question. Is this not a rather patronising response? I do hope you didn't adopt that attitude when you were speaking with the call handler, and that reminds me, can you now answer my second question. Was your initial contact made with an onshore or offshore call centre?
Regards