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Re: Contract renewal
Well, that has been a bit of a trial!
I had my fourth phone call to them today, the second time I've tried selecting the cancellation option. Explained my package and the email promise of same package, clicking through to find quite different. He went away and eventually returned to offer £176 discounted to £144 (£66 since 17 months ago!)
I said that wasn't any help and he put me through to "tier 2," a helpful chap in England instead of India. I was slightly wary of his knowledge when he said TV360 was fine, just a new remote (when I believe I'd lose current recordings) but eventually I've accepted my existing package for £76, £10 increase, but after 50 minutes, I was worn down.
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