View Single Post
Old 09-11-2017, 13:03   #23
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 9,997
RichardCoulter has disabled reputation
Re: More VM Jobs could be lost to the Philippines.

Quote:
Originally Posted by Kushan View Post
Offshore agents are poorly trained, poorly paid and tightly monitored/scripted - so if you think they're idiots, think again.

And FYI, I've spoken to plenty of dumb onshore agents. I've also worked with quite a few.
Poorly paid compared to our wages, which is why companies like VM use them. It's probably decent pay in their own country.

Quote:
Originally Posted by Stephen View Post
Some companies do spend a lot of time and money training overseas agents and many of them, especially in India do need good qualifications even just to work in a call centre.

Most of the time the barrier is language as English may not be their first language and so do struggle but get taught basic English and ways to try and interact with customers.

some companies do send UK staff over to help as well, I have seen it many times. talking to agents overseas everyday in South Africa and Egypt mainly they are lovely people, trying to do a good job and earn a living just like everyone else.
But they are taking away the jobs of people like yourself, whilst UK customers tend not to like dealing with them.

Quote:
Originally Posted by Sirius View Post
I spent 6 weeks with our planning team over in Bangalore last year doing some training and i can assure you they are not idiots. A lot of them had degree's in planning and hit the ground running and they are still doing a bloody good job for us.
The salient point of creating this thread was to show that slowly but surely they are taking away more and more UK based VM jobs.

I doubt that there are many VM employees who are as enthusiastic about them, they probably have the poem 'And Then They Came For Me' in their mind.
RichardCoulter is offline   Reply With Quote