Re: Surely this isn't right?
Reminds me of an install VM done for the gf's sister once. Messed about the entire time and never cleaned up the drill dust and never protected the cable on the outside of the house properly and never fully connected and cleaned in the grid a couple of houses down where they connected to the house where the inspector said they have not sealed the connection.
He got on the phone to his manager told them to tell the installers it they do an install like that again they are fired. I think VM do have a strict policy to installs being done properly. And complaining will sure get them a telling off they probably deserve in this case when an inspector comes out to see the poor install.
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