Hi, thanks for your advice! I have just sent an email to
neil.berkett@virginmedia.co.uk as you recommended. I'll let you know if I hear anything back! I also tried sending a message to their twitter team, but not heard anything yet.
@wazz, yes - I'm beginning to feel that choosing Virgin Media for our new house may have been a bad decision. I was hoping that being patient would be worth it in the end, but it just gets worse every time I speak to them. I'm going round in circles it seems and messages disappear in to the system with nobody being held accountable.
Anyway, I'll update this post when I get more updates. Hopefully we will see some progress soon.