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Originally Posted by Taf
VM forum has responded.. Home visit in 2 days.
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The home visit triggered a request to rate their service....
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The fault has persisted for over a year. I have been reporting it via the forum for over a year also. Reports with graphs from www.thinkbroadband.com, as well as superhub log files.
Several attempts to rectify the fault have been attempted with no final successful repair.
Even contacting the CEO had no effect, and on that occasion it appears VM tried to contact me via telepathy. Being unable to receive such attempts, it was deemed the fault was cleared and therefore it was closed.
Being a VM pensioner from the technical side, I understand how such intermittent faults are to diagnose and repair. I have been very patient. But even my patience has begun to wear thin.
A concerted effort by all parts of the VM structure is needed to rectify this situation. Please.
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