30-03-2005, 13:58
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#13
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Inactive
Join Date: Jun 2003
Location: Selly Oak, Birmingham
Age: 39
Services: BT Broadband Option 3, BT Landline, Freeview
Posts: 3,214
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Re: Dixons Coverplan
Quote:
Originally Posted by Strzelecki
Ah be careful though, you coverplan does state it covers repair OR replacement at Dixons discretion and and Mp3 player is generally not fit for purpose if it breaks after 6 months. However they have a database of every product describing what to do if it's fault under what circumstances (Faulty stock, faulty within 28 days, faulty under coverplan etc). This depends on the repair channels Dixons have, Mp3 player are never repaired by Mastercare and normally are sent to the manufacturer, however some, like yours, I think are 'code 5' i.e swap in store and then send back to national returns. If you can hold out until saturday then I can check for you.
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i can quite easily hold on until then, but... that's not an admission that you work for DSG is it?
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