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Old 11-05-2012, 14:59   #11
carlwaring
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Join Date: Apr 2011
Age: 56
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Re: Virgin Media Not Playing Fair With Existing Customers!

Quote:
Originally Posted by keithscott2001 View Post
I rang retentions last week and got offered 30 no problem with a superhub being installed next week.
Same here, but I got mine the same week

Quote:
I think it really depends on the person you speak to
I've never had any problems.

---------- Post added at 13:59 ---------- Previous post was at 13:58 ----------

Quote:
Originally Posted by BenMcr View Post
Most customers on L don't have a SuperHub, therefore mass uplift can only do a change to 20Mbit. If they put everyone on L onto 30Mbit, then those who didn't have a SuperHub would lose internet access.
Quote:
Originally Posted by Intasun32 View Post
That's not what I was given to believe, I understood that older modems would just max out at whatever the speed modem could give. They would not lose internet access.
I can confirm this. I was also told that I would lose 'net access on the day they switched me to 30mb if I didn't install the superhub. I didn't.
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